You can update your profile by going to the Profile menu and tapping Edit Profile. From there, you can change your name, profile photo (upload your best selfie so your guide can recognize you!), date of birth, and nationality.

Please note: your email address can’t be changed as it has already been verified and will be used for important notifications.

Easy! Just head to your Profile, tap the three dots on the top right, then go to Settings. You'll find a Change Password option there — enter your new password and you’re all set!

Absolutely! You can log in on multiple devices using your registered email. So feel free to use Traveleeze on your phone, your other phone, or tablet—whichever suits your journey best.

Your email is your verified identity. Once it's confirmed via OTP during signup, it becomes your main ID for booking notifications and security reasons. That’s why it can’t be changed.

Nope, switching isn’t available. If you registered as a Traveler and want to become a Guide, you'll need to sign up again with a different email.

You're booking an experience or activity along with a tour guide in your chosen destination. It doesn’t include transportation to the city or hotel accommodations.

Not by default. Some guides offer optional vehicle service during the tour. You can choose to add it when booking if you need it—totally up to you!

Absolutely! With just one account, you can book for multiple people. When you're choosing a tour, simply set the number of participants you want to include.

Easy, right? Just note that each tour has its own participant limit, so as long as your group doesn't exceed that, you're good to go!

You can only make a payment after your guide has accepted your tour request. Simply click "Continue Payment" and choose your preferred payment method from the available options.

Unfortunately, split payments are not available. The invoice must be paid in full according to the stated amount. Once the payment is successful, the system will automatically confirm it, and the invoice will be sent to your email.

If you’d like to reschedule, make sure your departure date is still more than 7 days away. Once you’re within 7 days before departure, rescheduling or cancellation won’t be possible and you’ll be counted as joining the tour as planned.

To reschedule:

1. Go to Transactions in your menu and open your tour.

2. Click Need to Reschedule.

3. Choose your new departure date.

4. Wait for your guide to accept (up to 3 days).

And you’re all set!
Note: You can only reschedule once per transaction.

We recommend chatting with your guide in the app first to confirm your new date before sending a reschedule request.

If your request gets rejected, you can either:

• Continue with your tour on the original date, or

• Submit a cancellation & refund request (check our Reschedule & Cancel Policy for details).

If you’d like to cancel, make sure your departure date is still more than 7 days away. Once you’re within 7 days before departure, cancellation won’t be possible and you’ll be counted as joining the tour.

To cancel:

1. Go to Need to Reschedule and select Cancel My Tour.

2. You’ll receive a refund based on the terms in our Reschedule & Cancel Policy.

3. Fill out the refund form, and the Traveleeze team will process it within 7 business days.

Think of Travel Wallet as your digital travel drawer, but.. way cooler. It’s a special feature in Traveleeze where you can store all your important travel documents in one safe, easy-to-access spot. Plane tickets, train passes, passport scans, visas, international driving permits—you name it, keep it here!

No more digging through email attachments or camera rolls. Just open the app and show it when you need it. Simple, secure, and super handy.

Just choose Other from the dropdown menu and give your document its own name. We provide default options like Visa, Passport, and Ticket, but you’re free to store any document you like.

Travel Story is where your best travel memories live! 
After booking, you can save your fun, funny, and unforgettable moments with friends or guides, right in the app. Upload photos, add cute photobox-style frames, and relive the adventure!

Even better? Fellow travelers on Traveleeze can view your stories, and you can share them to Instagram or Facebook too. Travel once, remember forever!

You can add up to 5 photos per tour. Pick your most exciting shots to share with others and make your Travel Story vibrant and full of life!

You can unlock badges by completing specific missions. Each badge has its own mission and its own point value. Finish the mission, earn the badge, and collect the points!

Here’s the fun part — the points you earn by completing missions in the Traveleeze app can be redeemed for exclusive rewards from us, like T-shirts, hats, sticker packs, and even a free tour!

Keep collecting points and claim your rewards!

Once you have enough points, redeem your reward in the Rewards menu. For physical items, you’ll fill out a form with your shipping address. Our team will send it to you within 7 business days — free of charge if you’re in Jabodetabek.

We recommend you having your own travel insurance, as Traveleeze does not currently provide a travel insurance option.

We’re sorry if that happens! If your tour is different from what was listed — such as a different guide or activities — you can submit a complaint to support@traveleezeapp.com and include your evidence on the attachment.

You can edit your profile from the Profile menu by clicking Edit Profile in the top right corner.

Your email can’t be changed, as it’s your ID in the app once you’ve registered. But you can update other details, such as:

• Phone number

• Bank info (for payout purposes)

• Participant limit for each of your tours (applies to all tours)

• Bio shown to travelers

• Profile picture

Make sure to upload a clear, professional photo to boost your credibility and help travelers trust you.

Go to the Profile menu → click Edit Profile → then select Change Password. From there, you can enter your new password.

Yes! You’ll have your own dedicated profile page in the Traveler app, showing only key information such as:

• Your photo & background photo

• Your name

• Maximum participants

• Your experience

• Introduction photos & videos in the About Me section

• Your list of tour packages

Private details like your email, phone number, and bank info will not be shown.

This is where you, as a guide, can share a video and photo introduction to travelers — showing who you are, your guiding style, the tour packages you offer, and more. You can also upload your most exciting photos from your time as a tour guide to attract travelers to book with you.

You can add up to 5 experiences, but we recommend including only your most exciting and relevant ones for the best impact.

You can easily start creating a tour package from the Tour Package menu on the home screen or from your profile page. Click Create Package and fill out the form — all fields are required. Upload photos that match the tour you’re creating, then add at least 1 itinerary item and upload activity photos. When you’re done, click Submit.

Just wait up to 3 business days for the Traveleeze team to review your submission. We’ll check if your photos match your tour title, if the activities and photos are accurate, if your pricing is correct (no typos), and other details. Once approved, your tour will be live and ready for customers to book.

You can resubmit your tour after editing it according to our feedback and requirements. Once updated, we’ll be happy to review and approve your tour.

It’s to let you know that a service fee will be taken from your tour price. For example, if there’s a 10% fee, please make sure you set your tour price accordingly.

• Edit: Click on your tour card, then click Edit. Make your changes and submit — your update will go through the approval process again.

• Delete: You can’t delete a package if there are upcoming tours booked. You can only delete it after all tours with travelers are completed.

You’ll get an email notification when a traveler books your tour. You can accept the booking in the Traveleeze Guide app and have up to 3 days to respond. If you reject the booking, you must provide a reason for the rejection.

Once you accept, the customer will be asked to make the payment within 3 days. The booking will only be confirmed after payment is completed — then you’re all set to guide the tour on the traveler’s chosen date.

The system will automatically drop the transaction, and it will be considered failed.

You can start chatting once the booking is accepted AND paid. This means the transaction is confirmed, and you can arrange all tour details with your traveler.

Your payment will be transferred to your wallet after the tour is completed and you click Finish Guiding in the Jobs menu. Don’t worry — if you forget to click, the system will automatically mark the transaction as complete 1 day after the tour ends.

All payments first go into your in-app wallet. To withdraw, go to the Wallet menu from the home screen, click Withdraw Money, then select Request Payment and enter the amount you’d like to withdraw.

• Minimum withdrawal: Rp100,000

• If your bank is not BCA, there will be an extra transfer fee of Rp2,500 per request.

• Payments are processed every Tuesday and Friday.

  • Requests made on Friday, Saturday, Sunday, or Monday → paid on Tuesday

  • Requests made on Tuesday, Wednesday, or Thursday → paid on Friday

By default, your availability is set to always available up to 1 year ahead. But you can manage your own unavailability in the Availability menu under your profile page

Yes, anytime! Simply click on the date in the calendar (inside the Availability menu) to change your status.

Yes! Your calendar will automatically update:

• Orange = you have a job on that date

• Green = available

• Gray = not available (set by you)

Traveleeze lets you build your own team! If you go trough the Staff & Coordinator menu in settings, you automatically become the Coordinator Guide. You can assign staff by creating their accounts — they’ll act as guides during tours with customers.

Traveleeze lets you build your own team! If you go trough the Staff & Coordinator menu in settings, you automatically become the Coordinator Guide. You can assign staff by creating their accounts — they’ll act as guides during tours with customers.

Yes! Once you register your staff’s account in the app, they can simply download the Traveleeze Guide app and log in directly (no need to register again). You’ll set up their email, name, profile photo, and password.

Yes. By default, their availability will also be set to “always available” up to 1 year ahead, but they can update it themselves. Staff also need to complete their experience and media because travelers will see their profiles and may choose which staff they want as their guide.

No. Only you, as the Coordinator, can create, edit, or delete tour packages. Staff cannot manage packages — their main job is to only guide and keep their profiles attractive to be chosen by travelers.

Yes. If you’ve activated the Staff & Coordinator feature, you must assign which staff will handle that package. You can assign more than one staff member per package and can assign yourself as coordinator to be chosen on that tour

Staff will not receive payments directly in the app. All payments go straight to your wallet as the Coordinator. It’s up to you to distribute fees to your staff outside of the app.

Yes! Travelers can request a reschedule in their app, choosing a new date up to 1 year ahead. You’ll get an email notification when a request comes in, and you must respond within 3 days. For full details, check our Reschedule & Cancel Policy.

Yes. You can accept a traveler’s reschedule request, or reject it if necessary — but you’ll need to provide a reason. If you reject, the traveler can either continue on the original date or submit a cancellation request.

No. The system will automatically process cancellations based on the traveler’s request time. A refund (according to policy) will be given to the traveler, and you’ll still receive a portion as compensation. For details, please check the Cancel Policy.